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Hi 

My sandbox is a Preview Sandbox - so I was expecting to see 

 Enable the Show Original Case Attachments checkbox on the Support Settings

page.  

 

How ever, I don't have that option 

 

When is it due to be available

1 个回答
  1. 9月21日 13:41

    @Angela Mullen-Smith

    I just submitted a support case as I didn't see it either. This was the response: 

     

    "After checking further internally, I can confirm that this feature is being rolled out in a staggered manner. It has not yet reached your instance. There is currently a moratorium period after 22nd September , and the rollout is expected to resume after tomorrow. We expect this feature to be available for your sandbox org's after this date."

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