Main concerns are email thread tracking, emails tagging to unrelated records, etc. We see the email at the contact level but not consistently at the account level in the timeline. Only able to connect to one contact record (previously the email would be shown on as may contacts as email matches) and Opportunity references which is not following the email of the contact role. Has anyone else experienced this? Any suggestions for how to remedy within the Email to Activity managed flow?
Thank you for the response! Can you elaborate modifying the above to use matching rules to only connect to Opportunity when a Contact Role matches email send value? Also, I want to associate emails to multiple contacts (if the to email matches multiple contacts on different accounts) - can this flow be extended to accommodate this as well?
