CG Cloud Offline Mobile App - Assessment Tasks not visible and "Minimum Value" Order Error

Hi Everyone,

I am currently configuring Salesforce Consumer Goods Cloud and I’m facing three specific blockers on the Offline Mobile App. Despite following the standard configuration steps, I am hitting a wall.

Problem 1: Assessment Tasks not showing data

Inside the Retail Store Cockpit, I can see the Task headers (e.g., Inventory Check, Assets Check), but when I click into them, the screen is completely blank or shows no records.

Steps I have already performed:

1. Definitions: Created Assessment Indicator Definitions and Assessment Task Definitions.
2. Templates: Created an Action Plan Template (Target Object: Visit) and added the Task Definitions.
3. Publication: Set the Action Plan Template to 'Active'.
4. Visit Linkage: Created a Visit for a Retail Store and successfully generated the Action Plan from the template.
5. Mobile Sync: Performed a 'Full Sync' on the mobile app.
6. Permission Sets: Assigned CG Cloud Sales User and CG Cloud Refresh permissions to the user.

Problem 2: Order Creation Error ("Order is lesser than minimum value")

When attempting to save or submit an Advanced Order, I receive the following error: "The total value 0.00 of the Order is lesser than the minimum value 10 of the Order template. Choose a delivery date at least 0 workdays in the future."

Steps I have already performed to troubleshoot:

1. Orderer Role: Verified that the Account has a Customer Extension record with the Orderer role set to 'Direct'.
2. Templates: Linked the Order Item Template to the main Order Template.
3. Pricing: Created a Condition Template (Absolute/Price) and a Customer Specific Product Condition for the items.
4. The Issue: Even though quantity is entered, the Price and Receipt Value remain 0.00 in the basket, causing the minimum value validation to fail.    
    

Problem 3: "You can't create orders for a customer who isn't an orderer"

Even though I am visiting a Retail Store, I get an "Info" popup blocking me from starting a new order. 

Steps I have performed:

1. Verified the Account linked to the Retail Store.
2. Ensured the Account has a Customer Extension record.
3. Checked the Orderer role checkbox and set it to 'Direct' with valid dates (2026-2070).
4. Verified the user is assigned as a Customer Manager for that Account.
5. Performed a Full Sync on the mobile app.    
    
   Questions for the Community:
   • Is there a specific Sales Org or Account Hierarchy setting that might cause the app to ignore the 'Orderer' flag?
   • Why would Assessment Tasks show as empty rows if the Action Plan is correctly generated?
   • Is there a "hidden" Search Sequence or Pricing Procedure step required for the offline mobile app to pick up new Condition records?

Any help would be greatly appreciated! 

#Consumer Goods Cloud