Dear all,
We have observed that Work Plans and Work Steps do not appear immediately in the mobile application when the technician accesses them on their phone.
A page refresh is required for them to be displayed.
Work Plans and Work Steps are automatically generated when the Service Appointment status is changed to "On Site", and they should be displayed automatically without requiring a page refresh.
The following screen shots show the before and after manual refresh :
Before manual refresh :
After manual refresh :
We have observed this issue since the deployment of Patch nr.2 of version 262
.
We would be interested to know whether other customers have also experienced this issue in their Salesforce orgs.
Regards,
Aur
Hello @Alain Baptista
,
Thank you for asking.
In the meantime we realized that it is due to a specific development in Apex and have modified it to work as wished.
Best regards
