Dear Salesforce Support Team,

My name is Poojitha. I am writing regarding my Salesforce Agentforce exam scheduled on 28th December at 12:00 PM.

I was able to connect to the exam successfully, but the proctor did not accept my Aadhaar card as valid ID and requested a PAN card instead. Unfortunately, my PAN card is at my native place in Nellore, Andhra Pradesh, and I am currently staying in Chennai, so it was not possible for me to provide it at that time.

Because of this ID verification issue, I could not proceed with the exam. I kindly request you to please reschedule my exam or allow me to take the exam using Aadhaar card as valid ID.

I have already tried contacting customer care at 0008004401837 and case id - 14024742.

Please help me resolve this issue and reconnect or reschedule my exam at the earliest.

Thank you for your support and understanding.

Regards, 

Poojitha