When case is created from Email-to-Case, a task is getting created automatically for each reply to that Email in Email tab in the Case. How to disable creating tasks for this activity? I've tried below solution: 1. In Email-to-Case configuration, create tasks is unchecked. 2. There is no setting for Disable Email Logging as Tasks in Activity Settings 3. There is no automation (Flow/Process Builder) or Apex which is creating tasks. Still tasks are getting created. 4.Enhanced Email is enabled. Please provide some insights to disable creating tasks on outbound/inbound email on the Case.
The explanation about Enhanced Email makes sense. If the tasks are being generated automatically as part of Salesforce's email activity tracking, disabling the Email-to-Case “Create Tasks” option would not necessarily stop those system-generated records.
Filtering the tasks by Task Subtype = Email sounds like a safer approach than deleting them, especially when the email and task records are connected. It would be useful to check the Activity Timeline and reports first to confirm exactly which task records are being generated.
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