Why the convert button from the Attachment to Files tool is not working in production?.

I have installed the application in both a sandbox and the production environment, and I am specifically using the Attachments to Files tool. In the sandbox, where version 4.15 is installed, everything works as expected. The Debug Log properly records the Apex calls triggered by user actions, for example, when the Convert button is clicked.

However, in production, where version 4.24 is installed, the tool is not functioning correctly. While the filter successfully displays the list of attachments, clicking the Convert button causes the screen to turn gray, and no action is completed. Additionally, no Apex calls are logged in the Debug Log, indicating that the server-side execution may not be triggered. 

Any idea why this might be happening? 

Is there any way to install the 4.15 in production?