Contact name is not visible,

Hi there im now at the topic "Create Assignment Rules

" and there , 

1. Click the App Launcher and select Service.
2. Click the Cases tab.
3. Click New, then select Product Support as record type and click Next.
4. Fill in the new case record details: 
    
   Field 
   ValueContact Name | Sean Forbes 
   Account Name | Edge Communications 
   Product | (choose any product from the drop-down) 
   Type | Electronic 
   Case Origin | Email 
   Case Reason | Performance 
   Subject | Laptop not working 
   Description | Client laptop is not working 
   Assign using active assignment rule | Select

5. Click Save.
6. Copy the case number of the case you just created.
7. From Setup, enter Case Escalations in the Quick Find Box, then select Case Escalations.
8. Filter the case escalations queue to show the case you just created by entering the criteria: Case To Escalate equals [case number for the case you just created].
9. Click Search. Note the escalation actions in the queue and when can you expect to see an escalation alert email for this case. 

completing this step is not possible as there is an error " Contact Name Sean Forbes Contact NameSelect an option from the picklist or remove the search term.", so please rectify the issue as soon  as possible, i will be providing the the screenshot. Thankyou.