Is it possible to create a non-code solution to have a case that an Agent accepts from a queue using Omni-Channel to have that same case reassigned back to the queue if they change their status to "Offline" prior to closing the case? Thanks for the help!
1 个回答
Hi Jason,
Not sure about the declarative option but we can do it by programmatically,
https://developer.salesforce.com/docs/atlas.en-us.api_console.meta/api_console/sforce_api_console_events_omnichannelstatuschanged.htm
