Hi everyone, we're testing some use cases with copilot and basically through a flow we provide an answer to an specific question.
The answer isn't necessary related to CRM data so it is ok to present it as text - not records.
The issue we're having is that it keeps formatting the answer as a quote block with the copy button at the bottom instead of being part of the agent answer.
Is there any recommendation on how to provide instructions or where to provide instructions to not do it as a quote block?
1 个回答
Have you tried updating the topic or the action instructions to tell it not to display the text in quotes in the conversation?
