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I have added the Presence Status to the Profile, but can't see option for online status. I have enabled the user as a Service Cloud User. However, that too didn't work.   

 

Note : this configuration is done for custom objects. Also, I can't see the Queue I have created. 

 

Unable to see the Presence Status value in Omni Channel

 

Screenshot 2025-03-12 010739.png

 

Screenshot 2025-03-12 010821.png

 

#Omni Channel  @* Service Cloud *

 

 

#Omni-Channel Implementation  #Service Cloud

5 个回答
  1. 2025年3月17日 17:09

    @Laura Buonaiuto I have done that (As shown in the screen shots). It still doesn't show.

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