We are trying to leverage the case classification option in Service Cloud. My thought was to put it in the top corner of the page and have it visible until all fields are filled in (one of the 4 values will always be blank when submitted via customer). Agents will want to complete it to get the real estate back and see more case details. However, you cannot say "show this component if "Issue Type" = None or Null". You HAVE to pick a picklist value. Unfortunately, I have more than 10 values so I cannot add them all to the filter. Other than adding another field value "None" (which would screw up other flows for us), does anyone have any ideas?
There is an idea for this to use null, but it's not available.
You can always split the filter into multiple filters. First filter issue type not equal to (as many options as possible)
Second filter issue type not equal to (remaining options).
Kinda clunky, but it will work.
Otherwise you can create a formula field (Boolean) that will return true/false when picklist is null, and use that in your criteria as well. This is much more scalable but does require a new field
