Hi,
Can you please help explain the difference between Einstein Service Agent, built on Einstein 1 Platform, and Copilot, which is currently only for internal purposes? It looks like both have Gen AI capabilities. Can we perform the same actions using both tools except Einstein Service Agent is a Chatbot that can be added to external sources such as communities?
4 个回答
There is a new platform that will coming out soon. It is called AgentForce. This will fit your requirements. https://www.salesforce.com/agentforce/
