We are preparing for Hyperforce migration, and have previously implemented DMARC and DKIM for email communications (email to case and more).
When the migration happens, particularly since they interact with our network settings, can I expect the existing configuration to carry over as-is? Or will these keys/settings need to be recreated after migration?
Hi Jayesh, it's been awhile, I do remember working with my network/infrastructure colleague to make changes, but not the details of exactly what we did. I was able to go back in my email history and find the following as the guidance that was provided by SF (below). I found a pdf doc as well (attached). Hopeful that some of this helps! FWIW, the timing of our migration (SB vs Prod) was a bit chaotic. We got really short notice for our Sandbox migration. We did all of our prep for both SB and Prod at the same time in June '24 when we got the notice about SB, and it was lucky that we did because Prod got migrated in July and I didn't get any advance warning. Because our prep was already done I didn't even notice that it had happened until weeks later. So what I can say is that if you prepare well, migration is seamless.
A comprehensive list of preparation articles- "Salesforce Org Migrations overview"
https://help.salesforce.com/s/articleView?id=000320503&type=1- "How to Prepare for an Org Migration" https://help.salesforce.com/s/articleView?id=000334938&type=1-"Read-Only Mode Overview"
https://help.salesforce.com/s/articleView?id=000334690&type=1- "Ensure you can receive email from the Salesforce application" https://help.salesforce.com/s/articleView?id=000355539&type=1- "Introducing Hyperforce - General Information & FAQ" https://help.salesforce.com/s/articleView?id=000356459&type=1- "Retain uninterrupted access to Salesforce services on Hyperforce" https://help.salesforce.com/s/articleView?id=000363860&type=1----------------------------------------Domains are now a requirement for all orgs, it sounds like the customer created their MyDomain before it became mandatory and streamlined for all customers. If they have enhanced domain enabled, they will be fine.
From the enhanced domains article:
To update your Salesforce org's URLs to the latest standards, enable and deploy enhanced domains. With enhanced domains, all URLs across your org contain your company-specific My Domain name, including Experience Cloud sites and Salesforce Sites. Your URLs also remain stabilized when your org is moved to another Salesforce instance.
Best of luck with your migration!
Marissa
