We are a team in Australia, with agents in multiple cities across the country.
We are experiencing a very odd glitch, only happening to our agent based in Perth Western Australia. Agents in all other states of Australia are not seeing this issue. Perth user is same user profile setup as all other users, however her Salesforce is set to a different timezone.
The glitch appears for her only, at random and disappears on refresh.
Glitch:
We have a custom field called TYPE that is set up with various 2 to 3 letter codes as picklist values.
When viewing opportunities in a list view and displaying that field, the below glitch is occurring:
- Existing code "WC" displays instead as "TOILET"
- Existing code "MVA" displays instead as "VAT"
Neither "TOILET" nor "VAT" are listed values anywhere in our org setup.
We cannot identify why this is happening, and also why the glitch disappears on refresh.
Has anyone seen a comparable issue?
Would love comments and ideas please on what this could be, and areas where I can troubleshoot.
Could it somehow be related to her being on a different regional timezone in Salesforce, to our other users?
Screenshot of list view. Column "Type" shows the error.
Hi,
Interesting problem. I can come up with a few possible explanations:
- Browser caching: If the text replacements were recently implemented or updated, and you're still seeing the old replacements in your browser, it could be due to browser caching. Clearing your browser cache or performing a hard refresh may resolve the issue.
- Server-side text replacement: There might be server-side logic that's replacing certain text strings before serving the content to the browser. This could be implemented in the backend code or through a content management system (CMS).
- Client-side text replacement: JavaScript running in the browser could be responsible for replacing specific text strings. This could be part of the website's functionality or added by browser extensions.
- Content delivery network (CDN) caching: If your website uses a CDN, it's possible that cached versions of the content are being served from the CDN, which could lead to discrepancies if the text replacements were recently made.
To troubleshoot the issue, you can:
- Inspect the client-side code (HTML, CSS, JavaScript) to see if there are any scripts responsible for text replacement. Right click on the page and click "View Page Source" to inspect the page rendering when this happens.
- Clear your browser cache and perform a hard refresh to ensure you're seeing the latest content.
- If your website uses a CDN, purge the cache to ensure that the latest content is being served.
