I have a Flow that calls an Email Alert action to send an email when a status field value changes. Simple stuff and it works when I (a System Administrator) updates the record change but not when another user, also a System Administrator, makes the same change. Some details:
- In a full data sandbox
- Email Delivery is set to "All emails"
- Both users have the standard System Administrator profile and have access to all data
- I am the recipient on the Email Alert
- The email IS sent successfully if the Email Alert is configured with just an address in the Additional Emails field but NOT when the recipient is specified as a User or a Public Group. This tells me its not the Flow logic or the message rendering from the associated email template.
- Debug traces show the Flow is called and the sending email action is executed
- Email logs show no email being sent out
- Running debug on the Flow as the other administrator shows no issues
- The Organization-Wide Defaults is configured for "Public Read Only" on Users as Default Internal Access
- Issue exists when the API version of the Flow is 60, 59, and 55. Did not try other versions.
- From Address on the Email Alert is set to "Current User's email address".
- I have tested with several other users and none of them successfully sent the email either. Not all were System Administrators.
The issue seems to be the other administrator's account in not able to read the User record of the recipient (me) or at least the email address on that record. If the other Administrator logs in they can see all user records and all fields on User records. I am out of things to try :(
@Rupert Barrow and @Manoj Nambirajan, thanks for talking a look an helping out. Turns out the issue ONLY exists in our full data sandbox. We moved everything to production and tested there and it all works just fine. I am hoping the issue goes away with the next sandbox refresh but not in a position to refresh at the moment so no telling for sure. Having to perform tests in production is not ideal and it makes me wonder what else is broken in the sandbox world.
