If I select "Notify Case Owner of New Case Comments" in Support Settings, what type of notification is sent, an email or an Salesforce Notification?

Hi @cathy campbell,

Salesforce allows you to configure notifications for various events, including new case comments. However, the specific details of notifications, such as whether they are sent via email or through Salesforce notifications, can depend on the configuration and settings in your Salesforce instance.

If you select "Notify Case Owner of New Case Comments" in Support Settings, it typically means that the case owner will be notified when new comments are added to a case. The nature of the notification (email or Salesforce notification) can be determined by checking your Salesforce instance's specific configuration.

To find out the exact type of notification and delivery method, you may need to refer to your Salesforce setup, contact your Salesforce administrator, or consult the Salesforce documentation that corresponds to your specific version, as features and options can be updated over time. Salesforce administrators have the ability to customize notification settings, so it's possible that the notification method can be configured based on your organization's preferences.