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Hi Lisa,The sandbox creation sometimes takes longer than expected. As per the salesforce document "Sandbox copy is a long-running operation that occurs in the background. You are notified of the completion of a sandbox copy via email. Sandbox refreshes can complete in hours, days, or even more than a week."I faced this issue once and had to contact salesforce support team. They said the same thing that it may take longer. I would suggest contact the support. ThanksAnupama