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Topics#Salesforce DeveloperSeethal Pius 的问题
Seethal Pius (New Zealand Post) 提问于 #Salesforce Developer
2020年8月7日 16:56

Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.

Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.

A. On-Demand Email-to-Case

B. Standard Email-to-Case

C. Omni-Channel routing

D. Web-to-Case forms
6 个回答
  1. Prasad Kasote (Capgemini)
    2023年1月1日 18:13
    Standard email-to-case allows only 2500 cases / day

    On-demand email-to-case allows 1,00,000 cases / day and upto 25 MB 

    And the question asked is for 4000-5000 cases / day + under 25 MB which is = On-demand email-to-case.

    Note: Standard Salesforce always provides limited functionality. Extending the limit can be on demand.
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