1 个回答
HI Divya,
Came across these related posts that can help
https://salesforce.stackexchange.com/questions/128540/email-alert-for-casemilestone-not-working
https://salesforce.stackexchange.com/questions/194850/complete-case-milestonehttps://salesforce.stackexchange.com/questions/368799/how-to-build-a-recursive-milestone-to-send-email-to-users-after-specific-time-in (Not yet answered)Thanks