Skip to main content
Hello Evereone. I configurated email-to-case. And i want to update some fields when case is created from email which i set in Routing Addresses. But in procces builder i don't know what criteria i have to use. I have tryed this:

[Case].Source:EmailMessage.ToAdress equals (test@gmail.com)

then update fields. But it doesn't work. Without criteria everything works nice.
3 个回答
  1. 2020年12月14日 09:16
    It is a good solutions but i have another user case. I need to use email adress wich i set in 

    Routing Information or Email Services Address( 
0/9000