Hello Trailblazers,

Thank you for your ongoing engagement and feedback as we continue to make improvements to the digital experience at Salesforce.

I want to provide some insight into a key change in our Help portal that will coincide with the launch of the new global header and navigation on Friday, April 28.

What’s Changing: We are eliminating the site-wide Org Picker and instead locating it only on pages where it’s needed: Contact Us and My Cases (specifically, My Salesforce Cases - see below). Additionally, only users who have permissions to more than one org will see the Org Picker.

Why: The purpose behind this change is to improve the performance of the site, mitigate release-related service disruptions, and create an overall cleaner user experience.

User Experience:

The new Org Picker experience can be accessed from the Global Navigation by visiting the My Cases > My Salesforce Cases page or by clicking the blue Contact Support button to get support (see below).

On the Contact Support and My Salesforce Cases pages, you will see a button to Select an Org. This button triggers the Org Selection experience, which maintains the same functionality as the original Org Picker.

On clicking the Select An Org button, you are presented with the Org Picker, which lists the last five active orgs by order of last accessed. You can select the org you need support for, then click the Select Org button in the Org Picker to change your org. When you select your org, the page is refreshed to show data for the newly selected org.

As Org Selection is a prerequisite for support, your last accessed org is preselected on login. If you are logging in for the first time, you will be directed to select an org. If your org is not listed in the Org Picker then you can search for your Org Name, or click Manage All Orgs to view all your orgs. 

After you have selected your org for the first time, that org will be the last accessed org until you select another. If your org is not listed in the Org Picker, click Manage All Orgs to view all your orgs.

Your currently selected org will be listed with the status Viewing Now. Orgs that share the email address that was used for login that can be accessed will be listed as Signed In. If you try to select an org unrelated to the email you used to login, the org will require step-up or secondary login. In such cases, you will see the org in the Org Picker, but cannot click Select Org to change to this org. Any org requiring step up or secondary login will be listed with the status Login. To login to any org that is not associated with the email you used for login, please click Manage All Orgs.

Please let us know in the comments below if you have any questions or feedback about these changes.