Hi you wonderful humans,
I was just wondering if anybody can point me in the right direction. We have recently started to compile our knowledge articles. I believe there is a way to add a button to enable someone the option to close the case or close the case and create an article.
Here is example code to use Apex to create an Article from Case closure https://help.salesforce.com/s/articleView?id=sf.knowledge_caseclose_apex.htm&type=5. Does this work or are you looking for a button "Close & Create Article" so agents have the option to or not? If the latter you could create a screen Flow that has inputs on a screen that then maps to Article fields and then create a custom action that will act as the "button" to allow agents to create the Article. (I have not added every detail step of updating the Case Status to Closed etc, but you can add this into the Flow as well).
