We have 3 different SendEmail actions on our Feed layout - Email, Solution and Request Info. All 3 meet the requirements set forth in the documentation (they all have "HTML body"). Basically, each option uses a different email template.
It does not matter which email action we CHOOSE, when the article content/URL is selected, it automatically goes to the Request Info action. Why? I would have expected it to be inserted wherever my cursor was.
After inserting several articles, I started getting a "The email publisher is unavailable..." error. There are a couple of known issues about this.
https://trailblazer.salesforce.com/issues_view?id=a1p3A000001HlgiQAC
https://trailblazer.salesforce.com/issues_view?id=a1p3A000001HlakQAC
Then there is this article says that the email and chatter actions should not be on the same tabs to avoid this (seems like a silly restriction): https://help.salesforce.com/s/articleView?id=000381086&type=1
Has anybody else had these issues? How did you get around them? I can send it to Support but I assume they will send me the KIs above and say there is nothing they can do.
@Leon Kempers - case 43905060 - thanks
I had set it up in Production thinking it would be a slam-dunk and had to remove it, but I could put it back if we need to get video/additional documentation. Let me know!
