Frequently Asked Questions - Salesforce.org Product Documentation migrated to Salesforce Help
On July 15, the Salesforce.org documentation team moved all Salesforce.org product documentation from the Power of Us Hub (powerofus.force.com/s/knowledge) to Salesforce Help (help.salesforce.com). See posts from July 8 and July 15.
Here are answers to some of your frequently asked questions.
Question:Can I get links to all Salesforce.org documentation sets in Salesforce Help?
Answer: Of course! Here’s the documentation for all Salesforce.org products:
- Accounting Subledger
- Admissions Connect
- Data Mover
- Education Data Architecture
- K-12 Architecture Kit
- Student Success Hub
- Einstein for Nonprofits
- Elevate
- Gift Entry Management
- Insights Platform Data Integrity
- Nonprofit Cloud Case Management
- Nonprofit Experience Manager App
- foundationConnect
- Grants Management
- Marketing Cloud Engagement for Nonprofits
- Nonprofit Success Pack (NPSP)
- Outbound Funds Module
- Program Management Module
- Volunteers for Salesforce
- roundCause
- Salesforce.org Release Notes
- SFDO General Documentation
Why is Google still showing results for Power of Us Hub?
Google has indexed Power of Us Hub. Unfortunately, it will remain in with them for months as the GoogleBot must determine, on its own, that the old site isn't valid. We have no control over this.
Question: Why do search results in Salesforce Help for Salesforce.org documentation still redirect to the Power of Us Hub?
Answer: This is fixed! You won't find any documentation links to Power of Us Hub in the Salesforce Help search results.
Question: Why do search results in Trailhead still point to the Power of Us Hub?
Answer: This is fixed! All Trailhead links now point to the correct pages.
Question: Why don’t I see an icon for Nonprofit Cloud or Education Cloud in Salesforce Help?
Answer: We’re working to fix this! To find help for Nonprofit Cloud and Education Cloud products, go to Salesforce Help, click View all products, then click Additional Products. Or search with in Salesforce Help.
Question: How do I find Salesforce.org documentation on the Salesforce Help site?
Answer: To find Salesforce.org documentation, go to Salesforce Help, click View all products, then click Additional Products. Or search with in Salesforce Help.
Question: How do I submit a case to Saleforce.org support?
Answer: Submit cases for Salesforce.org support in one of the following places:
Still Have Questions?
Please contact Teresa Talbot (she/her) or Lauren Beller on the Salesforce.org documentation team with any questions. We’ll be happy to help you!
