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Hey Trailblazers! 

I'm trying to figure out why engagement history is showing on Lead records in my Salesforce org. From my understanding, this data shouldn't be displaying because the setting is not turned on in Pardot. Any insights and suggestions would be greatly appreciated!

 

-Marcus

Why is Engagement History showing in Salesforce?

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5 个回答
  1. Tom Bassett (Vera Solutions) Forum Ambassador
    2022年6月13日 06:04

    Thanks.

    This is the Custom Lightning Component and it will work as long as you are signed in to Pardot there are no other pre requisites.

    A full breakdown of each feature and the pre requisites are here;

    https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/engagement_history_implementation_guide.pdf&ved=2ahUKEwid_dGc4Kn4AhXBiVwKHeuZBDQQFnoECA8QAQ&usg=AOvVaw3_xDrPwCPAMT18BrEJ73S-
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