Hello!
I'm trying to figure out if it is possible to remove a User that is often a Case Owner from an email alert. Right now, the email gets sent to the case owner. Is it possible to right an exception that says the email would NOT be sent to this one specific User?
3 个回答
Hi,
Yes, you should be able to do this, but it wouldn't be part of the Email Alert, it would be part of the automation that sends the Email Alert. You would have to locate the Workflow Rule, Process Builder, etc that is using the Email Alert, and add your rule criteria there.
Best of luck!
