Sometimes we get students that drop by for ad-hoc appointments. That is, they get to have a meeting with an advisor without a pre-booked appointment, perhaps due to some urgent and/or sensitive circumstance (so no pre-defined Walk-in availability). Our advisors would still like to record these appointments after meeting the students. There is nothing preventing them from setting up appintments in the past, which is good, but what we do not want is the confirmation e-mail that is automatically sent to the student.
Any tips on where to look for a solution to this issue?
@Jodie Alexander Appreciate the reply. We've long since moved on to Salesforce Scheduler for our Appointment needs - which is what I would recommend to anyone who is able to.
