I have set up Einstein Activity Capture, Inbox and Outlook Integration in a SDO.
Given permission sets to the user and assigned the panes but this is what I see once I download the add-in and sign-in.
I can create record, I can't redirect to the home page, no related record are shown and I can't log Email.
Is this because the user has a different email domain (eg: outlook.it) from the Internal Domain (eg. CompanyName.it)?
Is this because I'm working in an SDO?
Logging in with Exchange this is what I see, but once I click OK everything blanks
Hi Chris,
the problem was caused by the fact that the Org's Internal Domain was different from the personal Email Domain of the user (My Personal Settings section). If they don't match you have no possibilty to use Salesforce Inbox correctly, even if you configured everything in the exact way.
Hope this helps :)
Have a good day
Sara
