Day 7 @EAS21ES090

https://trailhead.salesforce.com/en/content/learn/modules/custom_metadata_types_dec/cmt_overview

https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements/create-support-processes-cases

https://trailhead.salesforce.com/content/learn/modules/service_lex/service_lex_cloud