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Hello Community! 

 

I am trying to set up emails to an inbox to also come into SF and generate a case, I have followed the guide, but the required action I need isn't happening. I have sent a Test email and it hasn't come through into the case file in Salesforce. 

 

Help!

 

##help #Case #Email To Case

Emails to inbox not generating a case

 

SF Case screen.PNG

 

SF Case email.PNG

6 个回答
  1. 2021年8月6日 13:32

    No, I have also set my email to forward all mail from that email address to the SF routing address.

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