We handle customer issues including some failure analysis cases, quality issues, or even complaints sometimes. Trying to utilize the CRM power of the SFC to set up a system in it and help my team to track, log, and even analyze cases or logged data in the future for better service customers and exceed their expectations
1 个回答
Salesforce Service Cloud is fantastic for tracking cases - what kind of industry are you in?
What kind of support are you looking for?
