Leading vs lagging metrics. How to work out what to measure to drive the correct behavior . https://medium.com/@Q9ELEMENTS/leading-vs-lagging-metrics-baa0c7e9ddb4
Summary
Think about driving alongside a pavement crowded with Christmas shoppers. Some pedestrians step out and, thanks to your lightning reactions and the ABS on the car, you swerve and manage to avoid hitting them. So agility is all about whether you are able to respond if something jumps in front of you. The measure is “Did you hit them?” You could have been just as “agile,” but required a far less violent reaction, if you had been alert to the possibility and had had earlier warning of the pedestrians’ actions. There is a strong parallel with corporations. Many are striving to be so nimble that they can change direction in an instant, but are failing because a nimble 10,000-person organization is an oxymoron. It is practically impossible, especially when you realize the increasing demands to comply with various pieces of legislation. So a better approach is to be prepared for change (process) and have early warning (leading metrics).
