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Hello, all.

 

I'm running into an issue with the Omni Channel Flow.

 

This is my first time using this flow and I can't get it to work.

 

I do believe that I have narrowed the problem down to the Add Skill Requirements (Beta) Action.

 

I have followed the instructions and set the following parameters for the Action within the Flow.

  • Input Value:  {skillList!}
  • Skill Requirement
    • Skill:  Payroll 
  • Advanced
    • Manually assign
      • aggregated skill Requirements
        • {!skillList}

I am running the Debug while skipping the Start element since this is a Case Record triggered Flow.  In the Debug under the Add Skill Requirements Element, I am seeing the following:

 

Inputs

 

Info

<orange triangle with exclamation mark> skillRequirementsResourceItem = null

skillRequirement = [{"id":"35730237","skillId":"0C57i00000001OJCAY","skillLabel":"Payroll","skillLevel":"0","skillPriority":"0","isAdditionalSkill":false}]

 

Outputs

 

{!skillList} = skillRequirements ([SkillRequirement (No ID)])

 

The following Route Work (Beta) elements shows the following:

 

Inputs

 

skillRequirementsResourceItem = {!skillList} ([SkillRequirement (No ID)])

skillOption = DefineSkillRequirements

recordId = {!$Record.Id} (5007i000005uR1cAAE)

routingConfigLabel = Case Routing Configuration

routingConfigId = 0K97i0000000285CAA

routingType = SkillsBased

serviceChannelLabel = Case Service Channel

serviceChannelDevName = Case_Service_Channel

serviceChannelId = 0N97i00000001mBCAQ

 

Outputs

 

None.

 

I am assuming that the culprit lies in the ([SkillRequirement (No ID)]).

 

Any help would be greatly appreciated.

 

Thanks in advance

15 个回答
  1. 2025年9月23日 22:01

    Thanks @KaylaRose Robison ! I knew there was an issue of mapping and re-selected the Channel and Routing values on the existing element, but was still running into issues. I read your comment and it worked after I deleted the old component and created created a new one. Thank you!

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