- I have 2 MDQ products.
- I add one to a 3 year quote.
- I order and activate the contract.
- I amend the contract in the middle of the second year by setting the Amendment Start Date on the quote.
- I add the second MDQ product to the quote.
- I Order that quote, and activate it so that the amended subscription lines appear on the original contract.
- I set both Renewal Foretasted and Renewal Quoted to TRUE.
The renewal quote QLE shows a blank in year 1 of the second product I added, but the total value equals the amount for 3 years of service. There are also three quote lines for this product attached to the quote. Each have the appropriate segment index 1,2,3.
Whats going on here? I tested this in 2 orgs with completely different products and I get the same result. Both had scripts refreshed from the config settings.
When I desegment and resegment the lines, everything is fine in the QLE. But I cant have users de/re-segment every time this happens.
Figure 1: QLE blank in year 1, but total amount correct
Figure 2: All quote lines on the quote
Figure 3: Everything okay after de- then re-segment
Hey Kyle,
This seems like a bug in the UI, I would recommend logging a case with the full details of this issue, steps to reproduce, and links to records for support to review. Out of curiosity, if you enable the Large Quote Experience via package settings, do you get the same behavior?
