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  1. 2021年6月23日 14:57

    HI Luan,

     

    These are record types.

    You woudl create them under set up> Object Manager> Case> Record Types.

    You will need to first create 1 or several Support processes (what values of the Status field do you want available with each record type):

    https://trailhead.salesforce.com/en/content/learn/projects/customize-a-salesforce-object/create-record-types

    https://help.salesforce.com/articleView?id=sf.creating_record_types.htm&type=5

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