Happy Monday!
I'm wondering if anyone has experience enabling and configuring Social Customer Service that may have tips for implementation. My customer has multiple social accounts in each channel (Facebook, YouTube, Instagram and Twitter) and I'm looking for advice on how best to configure and test without affecting current Social Studio moderators/users and ensure none of our test data impacts any live social accounts.
Is it best practice to create dummy social accounts for configuration/testing purposes? Should we enable social customer service in a Dev or partial/full sandbox? Do we connect to a production social studio instance or need to setup a sandbox for that as well? I'm not very well versed in Social Studio, hence the search for advice. Any gotchas or experiences would be welcome.
Thanks in advance! Jessica
I would appreciate what others have to share on this. We tried launching this for one of my contact centers and we just had to create dummy social accounts hooked up to our live instance of social studio since there didn't seem to be a test social studio environment. Furthermore, this became a challenge with Facebook since it's hard to get test IDs for that network. We mostly just tested with Twitter. So we tested from our live social studio to our test Salesforce sandbox. It worked fine but was challenging because we needed a test "company" account and then a test "customer" to post on our test "company's" page or private message, etc.
