When serving your customers, it is a challenge to recognize when duplicate cases are created, perhaps as a result of channel thrashing or simply asking for a status update. Join us on Thursday, March 18th at 1 PM ET for a Masterclass on Duplicate Case Detection. We are going to walk through all kinds of B2C, B2B, and Internal support scenarios, and teach how to use the detection criteria in Case Merge Premium to identify potential duplicate cases.
