Team leader needs to check cases on the behalf of his team members

Question

Hi all,

I Need to give visibility to a team leader on a dynamic dashboard only for members of his team (Checked the "Let dashboard viewers choose whom they view the dashboard as" box --> Visibility managed by hierarchy of roles)

However, when he clicks on the report, he has his own cases. Any solution to allow him do the work on the behalf of a member of his team?

Thanks a lot for your help!

Eric Praud · Accepted Answer

Hi Nesrine,   Is the report filtered by My role based team's cases?

Eric Praud · Answer

By the way, this would show the manager's cases as well as their team's.   If you just want to show his team's cases, you'd have to create a formula field on cases returning a checkbox with this formula:    Owner: User.Id  = $ User.Id     Then add a filter to your report:   Formula field equals false

Team leader needs to check cases on the behalf of his team members

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