收藏Erin Goode 提问于 #Customer Service2020年12月16日 20:30How to configure Queues to apply to all types of case origins?I have cases coming into Service Cloud from 3 origins (Email, Web, Phone - via our app). Our Queues work for Email and Web cases but do not seem to work for Phone cases (majority of our reports) and I cannot figure out why or how to fix it. Help?1 个回答排序按日期排序按最有帮助排序按日期排序Adnan Muhammad Ashfaq (Systems Limited.)2020年12月16日 20:52Hi Erin, If that doesnt work then write a workflow for this thing. Hope that helps. If yes then pls mark it resolved. Thanks,显示更多添加评论撰写回答...粗体斜体下划线删除线项目符号列表编号列表添加链接代码块插入图像附加文件链接 URL取消保存0/9000回复
Adnan Muhammad Ashfaq (Systems Limited.)2020年12月16日 20:52Hi Erin, If that doesnt work then write a workflow for this thing. Hope that helps. If yes then pls mark it resolved. Thanks,显示更多
