Reference and Sum Call Outcomes

Question

I am trying to create a report which will add together the outcomes of multiple calls with a calculation so I can see how often we speak to DM.  Is there a way in a row formula to reference something like this. example:  If call sentiment = Demo set We have a couple call sentiments and I would like to add them together if the criteria is met and they match the correct outcomes.

Jayson Morales · Answer

Hi Alex,

Sorry for the inconvenience. In case you don't receive a response here, may I also suggest joining the Reports & Dashboards group below to collaborate with the experts for best practice and advice.

https://success.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F9300000001rDKCAY

Hope that helps.

Regards,

Jayson

Reference and Sum Call Outcomes

Reports & Dashboards

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