Hello, has any one else experienced this? We are looking to implement Send Pardot Emails for our salesteam in Salesforce.
In our test, we are finding that emails aren't getting sent at all, or delayed for hours. We have checked spam, filters, etc...
Has anyone else experienced this?
2 个回答
There are a lot of reasons for this, but if you already set up your Email Validation (set up the SPF and DomainKeys for sending authenticated email out of Pardot) then most likely it's just that you need to have your IT team whitelist the Pardot IP address, so your email server knows that it's OK to accept email from Pardot.
You can whitelist either your specific IP address used by Pardot (find it on your Account page in Pardot) or you can whitelist all of them on this list: https://help.salesforce.com/articleView?id=000270900&language=en_US&type=1
The basic idea is that your email server is sort of smart. And that is potentially working against you.
You're testing email, and sending it "from" a person at your company "to" another person at your company, right? Like the email says it's coming from you, going to a list of testers.
Well, your email server is smart in that it can read the to/from addresses, and it "knows" that it's receiving an email that looks like it's coming from someone at your company... but that email did not actually come from inside the company (the email server knows that the email did not go out from itself, but it 'looks' like it did). It came from Pardot's email server, right?
And email that "looks" like it came from someone inside your company is known as spoofed/faked. Normally something that is spoofed/faked is a phishing attack. So your email server may be flagging it as dangerous, or preventing it from being delivered at all.
Frequently an email server just needs to be told that email originating from Pardot is OK, even when the email looks like it's from an employee.
And that's where whitelisting comes in. It tells your email server that email from those IP addresses is OK, even if otherwise it looks like a spoofed/fake email.
