I'm not entirely sure why I'm receiving this error message since I'm using the unique contact ID that is assigned to each contact record. Additionally, I've been using demand tools to catch duplicates in the system so there currently aren't any duplicates in the system. We recently did add duplicate rules to prevent duplicates from being created and I'm wondering if that could possibly be triggering this error.
2 个回答
Have you setup any duplicate rules on Account Object. From Error that there is an active duplicate rule on Account record.
The error message seems to be resulting from Duplicate Management's matching/duplicate rules (https://help.salesforce.com/articleView?id=duplicate_prevention_map_of_tasks.htm&type=5). I would recommend checking it yourself or asking the System admin if you have any such rules in place.
I would recommend cross checking by creating a report or a list view where you can see all accounts and making sure that there are no existing accounts with matching information. If you aren't the system admin or cannot see all data (due to sharing rules/security settings), it's highly probably that you are unable to view the existing account that actually exist in the system.
