Is it possible to use a different option for pre-chat forms beyond the available options? When going to Setup>Embedded Services Deployments > Chat Settings > Pre-Chat Page (In Lightning), the Pre-Chat Page shows 3 options to choose from:
- Sales: Links chats with leads
- Services: Links Chats w/cases & contacts
- Just contacts: Links chat with only contacts
I am setting up an Einstein chat bot with combined usage for our sales & service teams. I would like to use a pre-chat form to more quickly gather information but given our environment involves both sales and services, I'd like the option to use 1 and 2 listed above depending on if they're an existing customer in need of support or a potential customer in need of assistance.
This is a new area for me so I'm not sure if there are any other options.
