I have an approved knowledge aticle to Internal App, Partner, Customer and Public Knowledge Base and it has the validation status of "Validated External".
The customer portal profile has "Default On" access to the Knowledge tab, as well as granted Article Type Permissions of "Read" and "View All" for all 3 article types.
And also I have added "Articles" related list in the portal page layout. When a full licensed user attaches an article to that case, the article does not show up for the community user but does for the full licensed user. Also, community users can click "Search" from the "Articles" related list, but no results show.
I even tried to modiy the "Knowledge Settings" to activate Article Summaries for "Customer" and "Partner", and activated "Allow users to share articles via public URLs".
Please let me know if anyone has any other ideas??/
13 个回答
Thanks Chstlemagne fore responding. I already found a solution for it. We have to go to Customer profile and in "Category Group Visibility Settings" make it visible to all category group
