How to close a case in lightning

Question

Dear All,

I am implementing the service cloud and as i preparing my sandbox , i realize that i have no close case button available, even if it already in the setup layout. Also, the status is not available on my record even if it is on the setup case status picklist.

So the big question, how do i close a case ? :)

Thanks, everyone in advance

Giuseppe Mario Pastore · Accepted Answer

Try to check this:   Navigate to Setup - Cases - Support Settings - Edit  and check the "Show Closed Statuses in Case Status Field", this should solve your problem!

Eric Praud · Answer

Hi,   Can you check your support settings and see if "Show Closed Statuses in Case Status Field" is selected? If it is, your closed status(es) should be in the status field on any case, if it is not selected, you should see the Close Case button

How to close a case in lightning

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