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I was using our salesforce.org version and then suddenly unable to login. I tried to use the password reset email, but received absolutely nothing when I first tried. 

 

I managed to find an old support email address, and I think they reinstated the instance that I created in error, not the NPSP or salesforce.org instance. 

 

Its been weeks since I have been able to login and use it, however I am logged into the salesforce.com crm and Trailblazer. 

 

Desperate for any help ! I haveemailed emeapowerofus@salesforce.com  but still dont understand what has happened here. 
2 个回答
  1. 2020年8月26日 19:46
    Worste case is you can just clone the user and assign them another account since you cant actually delete accounts. If you have multiple SF platforms make sure your trying to login on the correct domain and lastly you could change the verfied email address to get that user logged in. 
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