Intermittent Salesforce Timeout Issue in Boom Integration

Question

Is anyone having intermittent Salesforce Timeout Issue in Boom Integration? Our processes keep failing fo the timeout issue since 04-Sep-2020.  There is no pattern and it happens randomly in our processes that has Salesforce connector.  We didn't deploy or re-schedule any processes and didn't make any configuration in Boomi.  And we didn't deploy any changes or do any configuration to Salesforce either.  Based on process reporting in Boomi, the processes failed after running for 21 secs. But we try to run on canvas and it is in fact an instance disconnection to Salesforce. The timeout started from 04-Sep-2020 and stopped on 14-Sep-2020.  But then the issue comes back on 16-Sep-2020 for few hours.  We connected both Salesforce and Boomi and both said they have no issue.  Our Boomi consultant has 2 other clients that are having the same issue as us.  Our Salesforce Account Manager suggested us to post on Community to see if anyone else has the same issue.

Jayson Morales · Answer

Hi Karen,

Sorry for the inconvenience. In case you don't receive a response here, may I also suggest joining the Salesforce Integration group below to collaborate with the experts for best practice and advice.

https://trailblazers.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F9300000009ROeCAM

Hope this helps.

Regards,

Jayson

Intermittent Salesforce Timeout Issue in Boom Integration

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