I have created 2 macros for use on support cases.
- One Selects the active case tab, Updates the STATUS to "Solution", then presents an email template. When the rep sends the email, the status updates to Solution.
- The other Selects the active case tab, Updates the PRIORITY to "High", then presents an email template. In this macro, when the rep sends the email, the priority does NOT update.
Why, if the macros are set up identically, would the second one not update the priority to high when the email is sent? If I add a hard submit after the priority change action, it works. But I would prefer both changes happen when they send the email in case they change their mind for some reason.
Any ideas what to look at or is this a bug?
3 个回答
Hi Kim,
Macros works as per the given commands, I believe in the second scenario you need to have the "Save" action after updating the PRIORITY to "High". As you mentioned that did work after adding a hard submit.
I believe this is working as designed.
Thanks!
