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Hello everyone, i need some valuable help! One of our employees created an invoice in SF, once she changed the invoice status from "set up" to "requested" the invoice went into Queue, great! we have an email rule in SF that, once aninvoice status is changed to "Requested" inmediately sends an email to our accounting people so they can create the invoice. Well, here it goes, our employee realized after a couple of hours that Accounting didnt get the emails from SF, and instead she got an email from mailer-daemon@salesforce.com with the following, how can i fix this?

 

-----Original Message-----

 

From: Mail Delivery System <mailer-daemon@salesforce.com (mailto:mailer-daemon@salesforce.com)>

 

Sent: Tuesday, December 4, 2018 11:41 AM

 

To: vanauken@citec.org (mailto:vanauken@citec.org)

 

Subject: Undeliverable: Invoice Requested

 

 

 

This message was created automatically by the mail system.

 

 

 

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

 

 

 

>>> accounting@citec.org (mailto:accounting@citec.org) (Undelivered): 550-5.7.1 Invalid credentials

 

>>> for relay [13.108.238.145]. The IP address you've

 

550-5.7.1 registered in your G Suite SMTP Relay service doesn't match domain of

 

550-5.7.1 the account this email is being sent from. If you are trying to relay

 

550-5.7.1 mail from a domain that isn't registered under your G Suite account

 

550-5.7.1 or has empty envelope-from, you must configure your mail server

 

550-5.7.1 either to use SMTP AUTH to identify the sending domain or to present

 

550-5.7.1 one of your domain names in the HELO or EHLO command. For more

 

550-5.7.1 information, please visit

 

550 5.7.1  https://support.google.com/a/answer/6140680#.invalidcred

 

135sm1374675ywn.3 - gsmtp

 

 

 

------ This is a copy of the original message, including all headers.

 

------

 

 

 

Return-Path: <vanauken@citec.org (mailto:vanauken@citec.org)>

 

Authentication-Results:  mx3-iad-sp2.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:iad;2:iad-sp2;3:na65;4:prod/CN=na65-app2-11-iad.ops.sfdc.n

 

et"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384)

 

Received: from [10.222.205.26] ([10.222.205.26:60602]

 

helo=na65-app2-11-iad.ops.sfdc.net)

 

                by mx3-iad-sp2.mta.salesforce.com (envelope-from

 

<vanauken@citec.org (mailto:vanauken@citec.org)>)

 

                (ecelerity 4.2.38.62368 r(Core:release/4.2.38.0)) with ESMTPS

 

(cipher=ECDHE-RSA-AES256-GCM-SHA384

 

                subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:iad;2:iad-sp2;3:na65;4:prod/CN=na65-app2-11-iad.ops.sfdc.n

 

et")

 

                id 93/B5-09021-0ECA60C5; Tue, 04 Dec 2018 16:35:44 +0000

 

Date: Tue, 4 Dec 2018 16:35:44 +0000 (GMT)

 

From: Sharon Van Auken <vanauken@citec.org (mailto:vanauken@citec.org)>

 

To: "lockwood@citec.org (mailto:lockwood@citec.org)" <lockwood@citec.org (mailto:lockwood@citec.org)>

 

Cc: "accounting@citec.org (mailto:accounting@citec.org)" <accounting@citec.org (mailto:accounting@citec.org)>

 

Message-ID:

 

<BFZ16000000000000000000000000000000000000000000000PJ80RK00ELV45rkJTJCX4-G

 

EfX0hkA@sfdc.net (mailto:EfX0hkA@sfdc.net)>

 

Subject: Invoice Requested

 

MIME-Version: 1.0

 

Content-Type: text/plain; charset=ISO-8859-1

 

Content-Transfer-Encoding: 7bit

 

X-SFDC-LK: 00DE0000000b0F6

 

X-SFDC-User: 005440000094GzM

 

X-Sender: postmaster@salesforce.com (mailto:postmaster@salesforce.com)

 

X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp

 

X-SFDCOrgRelay: 00DE0000000b0F6

 

X-SFDC-Binding: 1WrIRBV94myi25uB

 

X-SFDC-EmailCategory: workflowActionAlert

 

X-SFDC-EntityId: 01WE000000009Qo

 

X-SFDC-Interface: internal

 

X-SFDC-Restrict: ^(citec\.org)

 

X-SFDCRelayAddr: smtp-relay.gmail.com

 

X-SFDCRelayPort: 587

 

X-SFDCTLS: 2

 

 

 

Huzzah!

 

 

 

Please issue invoice #01709 https://na9.salesforce.com/a0g4400001Cocvs.

 

 

 

Opportunity Name:  SLBO199G18 Leadership Program

 

 

 

Account to Invoice:  St. Lawrence - Lewis BOCES

 

Attn:  Lee-Ann morgan  via  Email

 

 
4 个回答
  1. 2018年12月6日 14:19
    Changing the assumption by changing her email address to somethign else? sorry, i am very new to SF, and I am learning as I go, thanks Amit!
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